Booking terms and conditions
In order to make a booking we need a valid credit with sufficent funds as a guarantee.
In general a booking can be cancelled free of charge up to 72 hours pior. If you cancel within 72 hours (or no-show) the cancellation fee is 100%.
Exceptions:
Carnival/Easter: Booking can be cancelled free of charge up to 14 days. Within 13 days 100% cancellation fee.
Christmas/New Year / July/August: Booking can be cancelled free of charge up to 21 days. Within 20 days 100% cancellation fee.
We will charge your credit card after the free cancellation period has expired (i.e. July/August 20 days prior to arrival).
If you booked a non-refundable rate your credit card will be charged immediatly.
Sorry, no pets allowed.
No smoking inside the apartments.
No loud music, no parties.
Children welcome!
Terms and conditions
Sorry, no pets allowed.
No smoking inside the apartments.
No loud music, no parties.
Children welcome!
Privacy policy
PRIVACY POLICY
Apartments Wirz Travel resp. Wirz Travel AG ("We") is the data controller responsible for the collection and processing of your personal data in connection with its activities. Our mission is to provide our customers with a comprehensive service at our apartments.
In this Privacy Policy, we explain how we process your personal data and how you can control and manage it. .
This privacy policy complies with the requirements of Swiss data protection law and - if and insofar as applicable - the European Union's General Data Protection Regulation (GDPR).
1. ARE YOU AFFECTED BY THIS NOTICE?
This Privacy Policy applies to you and your fellow travelers if you:
- are one of our customers or have a contractual relationship with us
- are interested in our products or services and therefore provide us with your personal data (e.g. on our website or at events) so that we can contact you.
- If you provide us with the personal data of other people, please ensure that you inform them about the disclosure of their personal data and ask them to read this privacy policy. We will ensure that we do the same whenever possible (e.g. if we have the contact details of the person concerned).
2. HOW CAN YOU CONTROL OUR PROCESSING OF YOUR PERSONAL DATA?
You have rights that allow you to effectively control your personal data and the way in which we process it. We explain your rights in relation to your personal data below.
If you wish to exercise the rights listed below, please submit a request by e-mail to sarnen@wirztravel.ch or by post to the following address: Wirz Travel AG, Bitzighoferstrasse 16, 6060 Sarnen.
If you have any questions about the use of your personal data in the context of this privacy policy, please send them to the following address: sarnen@wirztravel.ch
2.1 You can request information about your personal data
If you request information about your personal data, we will provide you with a copy of the personal data you have requested and information about its processing. Your right to information may be restricted in the cases provided for by law.
2.2 You can request the rectification of your personal data
If you believe that your personal data is incorrect or incomplete, you can request that this personal data be amended or completed accordingly. In some cases, the submission of supporting documents may be required.
2.3 You can request the deletion of your personal data
If you wish, you can request the deletion of your personal data, insofar as this is permitted by law.
2.4 You can object to the processing of your personal data on the basis of legitimate interests
If you do not consent to processing based on a legitimate interest, you can object to this on grounds relating to your particular situation. In this case, please inform us in detail about the relevant processing and the reasons for your objection. We will stop processing your personal data unless there are compelling reasons worthy of protection or the processing serves the assertion, exercise or defense of legal claims.
2.5 You can object to the processing of your personal data for the purpose of direct marketing
You have the right to object to the processing of your personal data for direct marketing purposes at any time. This also applies to profiling insofar as it is associated with such direct advertising.
2.6 You can request the restriction of the processing of your personal data
If you contest the accuracy of the personal data we use or object to the processing of your personal data, we will review or revise your request. You may request that we restrict the processing of your personal data while we review your request.
2.7 You have rights against an automated individual decision
In principle, you have the right not to be subject to a decision based solely on automated processing - including profiling - which produces legal effects concerning you or similarly significantly affects you. However, we may automate such a decision if it is necessary for the conclusion or fulfillment of a contract with us, if it is permitted by law or if you have given your consent.
In any case, you have the right to contest the decision, to express your point of view and to request the intervention of a competent person to review the decision.
2.8 You can withdraw your consent
In cases where processing is based on your consent, you can withdraw this consent at any time.
2.9 You may request the portability of part of your personal data
You may request a copy of the personal data you have provided to us in a structured, commonly used and machine-readable format. Where technically feasible, you may request that we transfer this copy to a third party.
2.10. Complaint to the Federal Data Protection and Information Commissioner
In addition to the above rights, you may lodge a complaint with the competent supervisory authority. In Switzerland, this is the Federal Data Protection and Information Commissioner (FDPIC), Feldeggweg 1, 3003 Bern.
3. FOR WHAT PURPOSE AND ON WHAT LEGAL BASIS DO WE USE YOUR PERSONAL DATA?
3.1 Contract performance and legitimate interest
In this section, we explain the purpose for which we process your personal data and the legal basis for doing so. First and foremost, we use your personal data to perform a contract to which you are a party or to carry out pre-contractual measures at your request. However, we may also process your personal data in order to fulfill our legitimate interest or that of third parties.
In particular, your personal data will be processed if this is necessary for the conclusion or performance of a contract in order to
- enter into a contract with you. We may process personal data in order to register you as a new customer, enter into a contract and perform that contract with you;
- provide you with products and services that you have purchased under the relevant contract
- to carry out billing, invoicing and debt collection;
- for insurance purposes;
- to provide consultancy services;
- to be able to provide assistance in case of difficulties during the stay;
- to provide you with access to our digital platforms. We may process personal data when you use our digital platforms for various purposes (e.g. to manage your personal information or to access travel information);
- to provide access to our premises and facilities. We may process personal data when you visit our premises in order to carry out appropriate access and security checks;
- to communicate with you. We may process personal data if you wish to contact us, if you ask us for information about our company or our services or if the contract needs to be updated;
- to respond to your queries and support you;
- manage the termination of the contract.
Where we base a processing activity on a legitimate interest, we will balance that interest against your interests or fundamental rights and freedoms to ensure that they are proportionate. As part of our business activities as a travel provider, we also use your personal data to
- further develop our products and services;
- improve cyber security, manage our platforms and websites and ensure business continuity
- Implement the introduction of IT solutions;
- carry out maintenance of IT systems during operation;
- improve the automation and efficiency of our operations and customer services (e.g. automatically filling complaints, tracking your requests and improving your satisfaction based on personal data collected during our interactions with you, e.g. phone records, emails or chats)
- enable the assertion of legal claims and defense in connection with legal disputes and regulatory proceedings
- organize competitions, promotions and conduct opinion polls and customer satisfaction surveys.
3.2 Advertising and marketing
If you are a customer and unless you object, we may send you offers for our products and services. We ensure that these commercial offers relate to products or services that are relevant to your needs and complement the offers you have already taken advantage of. You can object to this at any time.
3.3 Consent
For certain processing of personal data, we will inform you specifically and ask for your consent. You can of course withdraw your consent at any time.
In particular, we will ask for your consent for
- The transfer of particularly sensitive personal data to third parties;
- Tailoring our offers and products or services on the basis of a complex profile in order to predict your needs and behavior;
- any electronic offers for products and services that are not similar to those you have purchased or for products and services from our trusted partners.
If necessary, we may ask you for further consent to process your personal data, but this will not affect any data processing that has already taken place.
4. WHAT TYPES OF PERSONAL DATA DO WE COLLECT?
We collect and use your personal data, i.e. any information that identifies you or makes it possible to identify you.
Depending on the type of product or service we provide to you and the interactions we have with you, we collect different types of personal data about you:
- Contact information, (private or professional) postal address, e-mail address, telephone number;
- Personal details, e.g. gender, birthday and age, marital status, nationality, passport details, etc.
- Lifestyle, e.g. hobbies and interests, travel;
- Travel details, such as travel dates, itinerary/destination, airline, hotel, price, customer preferences, information about your fellow travelers, frequent flyer programs, etc;
- Health data, e.g. information about health-related special needs or illnesses and accidents during a stay.
- Financial information, e.g. payment information, credit card number, account details;
- Data about your habits and preferences in relation to the use of our products and services;
- Data from our interactions with you, e.g. your comments, suggestions, needs collected during our exchanges with you in person at our locations and during telephone communication (call note or call recording), communication via email, chat, chatbot, exchanges on our social media and any complaints you may have. Your connection and tracking data (e.g. collected via cookies for non-advertising or analytical purposes on our websites), online services, other applications;
- Data about your devices (cell phone, computer, tablet, etc.), such as IP address, technical data and unique identifiers;
- Personalized login data or security features used to connect you to our website and apps
5. FROM WHOM DO WE COLLECT PERSONAL DATA?
As a rule, we collect personal data directly from you. However, we may also collect it from other sources.
Sometimes we collect data from public sources:
- Publications/databases provided by official authorities or third parties (e.g. the Swiss Official Gazette of Commerce or the Commercial Register);
- websites/social media presences of legal entities or corporate clients that contain information that you have disclosed (e.g. your own website or social media presence)
- public information, e.g. information from the media.
6. WHO DO WE SHARE YOUR PERSONAL DATA WITH AND WHY?
In order to fulfill some of the purposes described in this Privacy Policy, in particular the performance of a trip, we may share your personal data with others. These may include the following:
- Processors who provide services on our behalf (e.g. IT services, logistics, printing services, telecommunications, debt collection, consultancy and sales and marketing);
- certain regulated professionals such as lawyers, notaries or auditors, if this is necessary in certain circumstances (legal disputes, auditing, etc.) and to our insurers;
- Partners to conduct advertising, market and opinion research;
- Partners to assist in the investigation of criminal offenses (e.g. fraud), assertion, exercise or defense of legal claims;
7. INTERNATIONAL TRANSFER OF PERSONAL DATA
In the case of international transfers from Switzerland and the European Economic Area (EEA) to a non-EEA country (third country), your personal data may be transferred across borders. In particular, you must expect your data to be transferred to the countries you are traveling to. But also to countries in Europe, the USA and worldwide, where the service providers and service providers we use are located. If the FDPIC or the European Commission has recognized that a third country offers an adequate level of data protection, your personal data may be transferred on this basis.
For transfers to a third country whose level of protection has not been recognized as adequate by the FDPIC and the European Commission, we will either rely on a derogation applicable to the situation (e.g. if the transfer is necessary for the performance of our contract with you) or apply one of the following appropriate safeguards to ensure the protection of your personal data:
- Standard contractual clauses approved by the FDPIC and the European Commission;
- Binding internal data protection rules.
8. HOW LONG DO WE KEEP YOUR PERSONAL DATA?
We will retain your personal data for as long as necessary to fulfill our contractual obligations and to comply with applicable laws and regulations, or for such other period as is necessary for our legitimate business interests, such as proper record keeping and responding to legal claims or regulatory requests.
9. DATA SECURITY
We use suitable technical and organizational security measures to protect your personal data stored by us against manipulation, partial or complete loss and against unauthorized access by third parties (e.g. encryption of data transmission, access controls, etc.). Our security measures are continuously improved in line with technological developments.
We take appropriate precautions to protect your data. The transmission of information via the Internet and other electronic means always involves certain security risks and we cannot guarantee the security of information transmitted in this way.
10. HOW YOU CAN FOLLOW THE DEVELOPMENT OF THIS PRIVACY POLICY
In a world where technology is constantly evolving, we regularly review this Privacy Policy and update it as necessary.
The latest version published on our website applies. We recommend that you consult the latest version of this document online. We will inform you of any changes via our website or via our usual communication channels.